Tiger of Sweden is looking for an IT Service Consultant

Rekryterare
Plats
Stockholm City
Annonserat
den 19 april 2017
Stängs
den 26 april 2017
Anställningsform
Tillsvidare
Sysselsättning
Heltid

We are currently looking for a very service minded and experienced IT Service Consultant. You will support your colleagues with all IT related requests.

Responsibilities and Tasks:

  • 1st & 2nd line support at the office, via phone, mail, remote assistance and onsite visits within and outside Sweden.
  • Daily operation and maintenance of clients, mobile devices and printers.
  • Ordering and installing new hardware and software.
  • User administration.
  • Register and monitor all requests in our Service Management system.
  • Various IT Service & Operations related projects.
  • Close cooperation with other IT resources at other companies within the IC Group.

Skills & Requirements:

  • Relevant IT background, with solid experience in supporting users and clients in an international environment (3-5 years).
  • Strong knowledge of the basic IT disciplines such as client side HW, printers, network and servers.
  • Experience with supporting and working with Retail Point of Sale systems.
  • Experience with Win 10, Configuration Manager, ServiceNow and Lync/Skype for Business.
  • Experience with the ITIL framework.
  • Fluent speaker in both Swedish and English - great understanding of the other Scandinavian languages is an advantage, but not a requirement.

Personal Characteristics:

  • Always positive and service minded - also in stressed situations.
  • Ability to set the customer in focus whilst keeping and overview perspective.
  • A structured approach when it comes to solving problems and managing projects.
  • You can work both independently and as a strong team player.