Tiger of Sweden is looking for an IT Service Consultant

We are currently looking for a very service minded and experienced IT Service Consultant. You will support your colleagues with all IT related requests.

Responsibilities and Tasks:

• 1st & 2nd line support at the office, via phone, mail, remote assistance and onsite visits within and outside Sweden.
• Daily operation and maintenance of clients, mobile devices and printers.
• Ordering and installing new hardware and software.
• User administration.
• Register and monitor all requests in our Service Management system.
• Various IT Service & Operations related projects.
• Close cooperation with other IT resources at other companies within the IC Group.

Skills & Requirements:

• Relevant IT background, with solid experience in supporting users and clients in an international environment (3-5 years).
• Strong knowledge of the basic IT disciplines such as client side HW, printers, network and servers.
• Experience with supporting and working with Retail Point of Sale systems.
• Experience with Win 10, Configuration Manager, ServiceNow and Lync/Skype for Business.
• Experience with the ITIL framework.
• Fluent speaker in both Swedish and English - great understanding of the other Scandinavian languages is an advantage, but not a requirement.

Personal Characteristics:

• Always positive and service minded - also in stressed situations.
• Ability to set the customer in focus whilst keeping and overview perspective.
• A structured approach when it comes to solving problems and managing projects.
• You can work both independently and as a strong team player.