Service Delivery Manager for Infrastructure Services, IT at Scania

den 27 februari 2018
den 20 mars 2018
Övriga jobb
Scania is currently undergoing an exciting transformation from a traditional truck manufacturer to a provider of complete sustainable transport solutions. IT is a crucial part of this transformation as Scania’s success is depending on flexible and efficient IT solutions that support current and future business requirements.

Globalization, digitalization and mobility are examples of trends that are affecting our business environment. We are increasing our ability to make use of our information assets and utilize new technology. New possibilities enable us to share data with each other, apply machine learning and artificial intelligence.

The work environment at Scania’s IT department is international and our employees are representing many different nationalities and countries. To this exciting and dynamic environment we are now looking for new IT-professionals.

Job description
The role is being the glue between the Scania business and the line organization delivering Infrastructure services. You must build trustworthy and long-term relationships in both groups, bear in mind these groups have a huge communication gap not understanding each other so well.

You will work together with a virtual team of around five persons.

The main responsibilities as an Service Delivery Manager (SDM) are:
  • Acting as a commercial interface between Scania Business and IT department, new demands are constantly coming in and need to be handled
  • Having a continuous dialogue with Scania Business to follow up IT performance and customer satisfaction
  • Initiate pre-studies and implementation projects and being part of the steering of such activities/projects
  • Participating in the strategic planning to define the desired state, strategy and roadmap
  • Run smaller projects and pre-studies
  • Being part of escalation chain when things are not working as they should
This role has proven to be a good platform to take on a managerial position in the future.
Your profile
You probably have, not a requirement, a relevant academic education but in order to be successful in this position we think you need to have 5-7 years of relevant experience of working within Infrastructure Services or a strong drive to learn about Infrastructure Services having another background within the IT industry.
The suitable candidate needs to have the following skills :
  • Experience of understanding business requirements and working with key business and technology stakeholders
  • A curious interest in all new IT technology and how it can be transformed into workable and cost-effective solutions
  • Passion and drive
  • Thinking in solutions
  • High integrity when harmonising local and central requirements
  • Communicative – Co-operative
  • Fluent in written and spoken English 

The location
Scania headquarter is located less than 40 km south of Stockholm city. It is easily accessible by regional train, commuter train, bus or car. Scania's own bus line, Scania Job Express, goes from Stockholm city directly to Scania in Södertälje.
We offer
In addition to exciting career and personnel development opportunities, we offer Scania employees a competitive salary and other benefits, such as a company car, performance bonuses, a pension plan, flexible working hours, lunch at reduced prices and much more.

Further information
If you would like to find out more about the position, please contact Michael Müller (Group Manager), +46 8 553 829 77 or Mikael Tammi (Scania Recruitment Centre), +46 8 553 711 74.
Your application should include a CV and cover letter.

Please apply through in order for us to get correct information. In case of problems during applying at, send Your application to
Important! Refer to Scania Job Id 20174313 in the headline and enclose Your CV, personal letter and relevant copies of grades (only in word or pdf-format). We also need Your full name, address, e-mail and cell phone no in order to register Your application. We will not manage incomplete mail applications.

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