Manager - Service Operations
By turning technology into human progress, and knowledge into meaningful value, we work together; developing and implementing state-of-the-art manufacturing solutions for a more efficient, sustainable and prosperous world. Quite simply, shaping the future together.
Digital Machining is a new department within Sandvik Coromant, with the mandate to bring digital offers and products to the market that redefine the value chain experience for our customers through improved efficiency of operations. We do this through our software and hardware digital solutions, empowered by our core machining knowledge. This department is driving one of the most important strategic initiative for Sandvik Coromant and our aim is to position Sandvik Coromant as a digital leader in the metal cutting industry.
We are now looking for a Manager of Service Operations; a function with responsibility for making our digital products ready for market and for supporting all after market activities. In this position, you build the function from grounds up and support our growth journey – giving you the possibility to make a substantial impact on our ways of working while leveraging your experience and knowledge.
The location for this position is flexible between Sandviken or Stockholm, with travel to other locations across Europe and internationally.
Key performance areas
In this position, you are responsible for building our Service Operations team, including the processes and ways of working.
Keys to your success in this position:
- Seamlessly working service operations processes
- Leading a motivated multi-geography team that delivers to the need of our customers
- Creating a flexible and agile organization which delivers to changing needs
- Providing guidance and leadership; enabling an agile and positive experience oriented support to customers and partners
Service Operations Team responsibilities:
- Onboarding new releases of our products and offers to supply chain processes and systems; making them sales ready
- Software availability and distribution
- Product, application and platform maintenance, including bug fixes
- Developing and owning processes for L2 and L3 support
- Providing second and third line support to customers with full ownership of processes, resources and IT solutions
- Driving product support based on customer SLA’s and KPI’s
The department works very closely with other divisions within Digital Machining as well as other Sandvik Coromant departments. To establish and maintain seamless operations, you are responsible for ensuring that dependencies and relationships are managed between the different groups. In this position, you are a member of the Digital Machining Management team and report directly to the Head of Digital Machining.
We are looking for someone with a relevant degree - or the equivalent knowledge gained from working - and extensive experience from service operations. You have at least six years’ experience from a managerial position and domain knowledge around Industrial IoT, while ITIL Certification is beneficial. Since we work in a truly global environment, you have exceptional skills in English, while knowledge of Swedish and other languages is an advantage.
We place great value on your personal qualities in this recruitment, characterized by your strong people and project management skills. Being a humble and mature leader with a can-do attitude, you act as a true role model for the team; utilizing your customer service skills and strong self-motivation to create results. As we are creating this department and the team from scratch, you are truly flexible and know how to prioritize your work in an efficient manner. You are both self-driven and a true people person, who knows what it takes build a cohesive team. With excellent communication skills, you establish and develop strong relationships, both with stakeholders and coworkers.
At Sandvik Coromant, we strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business, and thereby, our customers.
As we have an ongoing selection in this recruitment, we kindly ask you to send your application as soon as possible, and no later than November 7, 2018. Read more about Sandvik and apply at www.sandvik.com/career, Job ID: R0004170.
For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.
V R Vijay Anand, Head of Digital Machining, +46 (0)26 266 106
Union contacts - Sweden
Thomas Lilja, Unionen, +46 (0)70 261 04 82
Peter Olsson-Andrée, Ledarna, +46 (0)26 261 984
Anna Åkesson, Akademikerföreningen, +46 (0)70 642 83 29
Anna Ryan +46 (0)26 260 792
Prior to this recruitment, we have already decided on what advertising channels and marketing campaigns we wish to utilize. In light of this, we respectfully decline any contact with marketing or recruitment agencies regarding additional channels or campaigns.
Sandvik Coromant is the world’s leading supplier of tools and know-how to the metalworking industry. At the forefront of global manufacturing, we pride ourselves on pushing boundaries and testing limits. As passionate innovators and change makers we constantly work collaboratively to help our customers, from the world’s industrial giants to family owned machine shops, achieve new levels of progress and productivity.
We rethink, redesign and redefine to figure out what is possible to achieve. Together with our customers, we imagine the possibilities to help build a better world around us.